The Importance of Cash Handling Procedures

Do you rely on a consistent stream of incoming cash flow – customers paying for parking services with cash, checks, and credit cards – to keep your operation afloat? Do you have multiple front line staff handling your cash transactions every day? Do you ever wonder if you are losing money somewhere along the way? Proper Cash Handling Procedures are a very critical part of managing any size parking service operation.

Proper cash handling policies for processes like cash drawer management, shift start, end of day closing, cash reconciliation, disciplinary actions and daily deposits are very important when it comes to protecting your operation from risk.

Lack of Cash Handling Procedures can lead to risks including theft, reuse of valet and garage tickets, not using tickets, over charging for services, misusing validations and manual gate overrides to  name a few. These risks all result in a significant loss for your operation.

Front line staff that handle cash carry the greatest risk. Proper Cash Handling Procedures greatly reduce these risks.

The purpose of a Cash Handling Policy is to safeguard your cash, reduce risk, establish accountability and define uniform practices. A proper Cash Handling Policy:

·         Establishes documentation on the day-to-day standard operating procedures for cash management

·         Creates a centralized approach for the daily operations which allows for a controlled environment for all employees

·         Ensures each cashier is held accountable for their transactions immediately following their shift

·         Provides immediate feedback to the management team from an auditing perspective for all cash and validations

·         Creates control measures for front line staff at every phase of the daily operation

·         Ensures security for your parking operation

Not only do proper Cash Handling Procedures protect you from the risks talked about above, they also send a clear signal to your front line staff that mistakes and/or theft in your operation are not an option.

If you feel that your Cash Handling Policy needs help, it’s never too late to improve it. Start by understanding your cash handling processes and identify what risks you face.

If you have any questions, please feel free to contact us at sales@parkingsolutionsinc.com 

2014 Cleveland Clinic CARES about parking Symposium

The second annual Cleveland Clinic CARES about parking Symposium is August 12th and 13th! 

Don't miss the opportunity to learn how the award winning Cleveland Clinic Parking Services team operates 44,000 spaces, 11 garages, 116 surface lots, 50,000 internal customers and 24 valet locations. 

The dynamic 2-day event will include six various sessions reviewing the metric driven, "patient first", CARES business model. 

C - Customer Experience
A - Available Parking
R - Responsible Finance
E - Engaged Employees
S - Sustainable Business

We hope to see you at the Symposium. If you have any questions, don't hesitate to contact me at robinsonj@parkingsolutionsinc.com or 614-453-1507. 

To learn more or register, please visit cc.parkingsolutionsinc.com. 

The symposium is in cooperation with: The International Parking Institute and Parking Solutions, Inc. 

Thanks To Our Sponsors: Signature Control Systems, 3M, netPark, Transcore and Toledo Ticket Company.

Benefits of Concierge Services

Concierge services are THE benefit of all benefits for your employees, patients, visitors and guests. In today’s competitive environment, customer and employee loyalty is very hard to achieve. Customers have so many choices to choose from and employee turnover is at an all-time high.

Services such as concierge act as a custom benefit showing both customers and employees that you value them more than ever.

“So many people have commented on how nice the concierge service is to have. Even I find myself using it to get things done that I just can’t seem to find time for.” – Client Partner

Concierge service offer help with:

• Transportation Arrangements (car rental, taxi, shuttle service, etc.)
• Personal Services (appointments, oil changes, car wash, dry cleaning, etc.)
• Dining (reservations, meal plans, etc.)
• Gift Arrangements (flowers, gift baskets, cards, etc.)
• Courier Services (shipping & handling, errands, special delivery, etc.)
• Shopping, Recreation and Entertainment (tickets to movies and shows, shopping information, recommendations, etc.)
• Business Services (catering, rental services, audio/visual, etc.)
• Hospital Tours and Directions 

Everyone’s day-to-day is different, but one thing everyone does have in common is the fact there is not enough time in the day to get everything done. Concierge services help get things done allowing your employees, visitors and guests to focus on what matters most.

Feel free to give us a ring if you’d like to learn more about concierge services and how they could benefit you. 

Our Employees Are The Best

Jhonny Williams, Robert Warr, Freddie Weatherly, James Peterson, Joyce Chaney, Margaret Perry, Anita Allan, Lakeia Cummings, Robin Bryant, Tawanna Carter and Bernard Harmon (all pictured below) received Caregiver Recognition Awards from the Cleveland Clinic for performing outstanding customer service. We're proud to have them on our team! 

Marketing Your Parking

The parking business is very competitive. Facility owners and operators need to be proactive to compete for customers in this ever changing environment. If you are just sitting back waiting for customers to show up… they won’t!

Effective marketing can help ensure your parking operation is profitable. This blog post will briefly discuss creating a strategic marketing plan for your parking facility, using public relations to increase parkers and building relationships with social media.  

• Strategic Marketing Plan
• An effective plan will develop awareness of your brand/facility – who you are, what you do and why customers should use your service over others
• Your plan must identify the audience(s) you intend to target, activities you intend to undertake, a detailed budget of those activities, how you are going to measure success and who will be responsible for each task
• Public Relations
• Good PR campaigns can build relationships with your customers and community, create good perceptions towards your service and help introduce new services
• Communications vehicles include:
• Press releases, Articles, Newsletters, Customer Testimonials, Letters to the Editor and Event Sponsorship's
• Social Media
• Thinking of utilizing social media for your parking operation? The first step is to figure out where your customers are virtually socializing (Facebook, Twitter, LinkedIn, Google+, Instagram, Tumblr, Pinterest, Flickr etc.) The next step is to build a relationship with your customers using these channels
• Customers use social media to get news, promotions and to leave feedback – often in the form of complaints
• Social media is not about advertising, it’s about building relationships and growing communities. It’s about having a conversation and developing relationships with your customers
• Monitoring of and quick replies are very important when dealing with social media. These quick responses can quickly turn negative complaints into positive marketing

When PSI starts or transitions a new account, we implement a strategic marketing plan to maximize your facility’s capacity – and maximize your bottom line.  Some of our most successful marketing activities include:

• Online advertising
• News releases
• Referrals
• Newsletters
• Partnerships
• Social media
• Validation programs
• Frequent parker and commuter programs
• Coupon and flyer distribution
• Corporate discounts for volume purchase

PSI understands the marketplace for parking services. We will analyze your market and your pricing strategy, review your operational attributes, and continue to seek opportunities to maximize your revenue.

Contact us today to learn more. 

Ways to Increase Your Parking-Related Revenue [Infographic]

There are many ways to increase your parking-related revenue. Some are obvious, others are less obvious. This post will briefly discuss tips to keep in mind as well as a few ways that have proven successful for PSI and our client partners.

Should you:

•         Charge or not charge for valet parking?
•         Increase parking fees?
•         Provide value added features?
•         Increase marketing and signage?
•         Install technology?
•     Increase parking enforcement?

These are just a few of the questions you might ask yourself when thinking of ways to increase your parking-related revenue. Unfortunately, there isn’t a one size fits all plan that works for every facility. It’s very important to know your facility, know your customers, know your options and know the demand.

Here are a few ways we've been able to help our client partners increase their parking revenue [Infographic]

TIPS:

To Charge or Not to Charge for Valet Parking

• The positive impact of charging for valet parking is the revenue it generates to help offset the cost of the valet service. The negative impact is the decrease in usage and temporary customer complaints.

Increasing Parking Fees

• Remember, increasing rates will increase revenue as long as the increased rates don’t have a significant impact on demand.
• If your rates are fixed per hour and the collection method is flexible (e.g., pay and display, pay on foot, etc.), you could increase your rates for either short term or long term parkers depending on the demand. Increasing the rate for short-term parkers (e.g., $3.00 for the first hour, $1.00 for every hour after that) or increasing the rate for long-term parkers (e.g., $1.00 for the first hour, $3.00 for every hour after that) can help meet the demand at your facility.

Providing Value Added Features

•  Value added features can increase the attractiveness of your facility, increase cars parked and can also improve customer service scores. Offering value added features such as directional assistance, wheelchair and luggage assistance, jump starts, tire inflation and lock-out assistance doesn’t add much cost and increases customer service resulting in more cars parked.

Increasing/Improving Marketing and Signage.

• Poorly marketed and signed parking facilities result in customers either unsure if parking is available, unsure if they’re allowed to park without being ticketed, unsure if the facility takes credit card or customers leaving all together.

 Installing Technology.

• PSI’s cloud-hosted technology offerings include: Point-of-Sale System (POS), Valet Metric System (VMS), Text-for-Retrieval, Pay-by-Phone, Reservations, Handheld Devices and Real-Time Reporting. Installing technology pays for itself by increasing car counts, increasing revenue and decreasing labor hours.
• Pay-by-Phone sends the customer a text alert when their parking fee is running low allowing them to add time through the application.

Increasing Parking Enforcement.

• Parking enforcement can not only increase revenue but also increases customer service by opening up space for your customers to park. If you don’t enforce parking regulations, parkers quickly recognize whether they need to comply with regulations or not and start taking advantage of the system leaving your customers with no place to park.
• Routine parking enforcement has the following benefits:
• It encourages customers to comply with time limits and restrictions which increases turnover of spaces giving your customers a place to park.
• Encourages customers to pay for the time parked and adds revenue through ticketing those non-compliant customers. 

PSI services include: Valet Parking, Garage & Lot Management, Shuttle Services, Ambassadors, Concierge, Traffic Control and Special Events.

Parking Solutions partners with Charleston Area Medical Center

Parking Solutions (PSI) is proud to announce partnership with Charleston Area Medical Center (CAMC). PSI has been awarded a multiyear contract to manage CAMC’s parking, valet and ambassador services starting April, 2014.

The operation will consist of 6 parking facilities, 3 valet locations and 2 greeter/ambassadors adding 40 employees to our team.

“PSI is very proud of this new partnership and look forward to getting started,” said PSI President Aaron Shocket, “Our front line team will offer outstanding service to CAMC’s patients, visitors and guests.”  

Parking During Construction [Infographic]

Construction creates disruptions in parking and can inconvenience your patients, visitors and guests if not planned for properly. Services such as valet, shuttle, ambassadors and traffic control can ease stress and improve safety during this time.

Special preparation and coordination with the facility, transit, utilities, police and other emergency units is critical in the development of a successful parking plan. Specific plans should be developed with the following factors in mind:  incident management, motorists, pedestrians, bicyclists, contractors and enforcement/emergency personnel and equipment.

TIPS: 

• Plan ahead and absorb the additional costs of parking operations through the construction budget. Also, think about where the contractors and construction equipment will need to park and plan accordingly. 
• Valets also offer patient assists and directions to your patients, visitors and guests.
• Think about temporarily relocating employee parking off-site using shuttle service to transport them to and from the site.   
• Maintaining good public relations by keeping everyone well informed about your facility’s parking is necessary for a successful construction project.   

A true parking partner, Parking Solutions listens to our clients and tailors each experience to meet their needs. Please feel free to contact us for a free quote/consultation or if you just want to chat about parking. 

www.ParkingSolutionsInc.com
sales@parkingsolutionsinc.com
888.469.7690

Winterizing Your Parking

Managing for snow and ice whether for Valet, Garage & Lots or Shuttle is very challenging. It can expose a property owner to a substantial degree of risk if not planned for properly. 

To help reduce that risk, we'd like to share a few tips and tricks we've learned over the last 23 years in the parking services industry.

Always make sure you have a plan! The plan should include: 

• Response Procedures
• Execution and Responsiveness
• Quality Control
• TIP: Know where you're going to plow snow before the big storm hits. This is especially important in garages. If needed, it's always a good idea to designate and block off certain areas for this reason. 
• Safety, Liability and Risk Management
• Equipment and Usage Procedures, Certifications, Standards, Safety and Education
• TIP: Proper training such as snow shoveling mechanics can save your staff from serious injury.
• Communications and Record Keeping
• Documentation and Verification
• TIP: Communication to your customers is very important. Let them know what to expect during a snow storm. 

A true parking partner, Parking Solutions listens to our clients and tailors each experience to meet their needs. Please feel free to contact us for a free quote/consultation or if you just want to chat about parking. 

www.ParkingSolutionsInc.com | Sales@parkingsolutionsinc.com | 888.469.7690

Earn extra cash by referring a friend or family member to work for PSI!

Want to earn extra cash? PSI has a new employee referral program where anyone (employee or not) can refer a friend or family member and earn $ for every referral hired.

PSI is always hiring great people and have learned that the best candidates come from referrals. Employees receive $50 for every referral hired and non-employees receive $25.

How does it work? It's easy!

1. Refer a potential team member - know a charismatic, reliable friend, family member or neighbor? Refer them to join our team.
2. Be patient for 90 days - in order to receive the cash, new referrals must be with us for 90 days in good standing
3. Receive $$$ - Once 90 days have passed, you'll receive $. 
4. Refer another team member - There is unlimited earning potential. Refer as many great candidates as you can think of! 

Cleveland Clinic CARES about Parking Symposium: August 5th-6th 2013

Do you CARE about parking? Join us for the “Cleveland Clinic CARES About Parking Symposium” on August 5^th to the 6^th, 2013.

At the symposium guests will interactively learn about the CARES model which profiles how to efficiently and effectively balance patients, employees, visitors and guests all while keeping "patients first". Cleveland Clinic's parking team operates 44,000 Spaces, 11 Garages, 116 Surface Lots, 50,000 Internal Customers and 24 Valet Locations. The keynote speaker will be Gordon M. Snow – Chief of Protective Services at Cleveland Clinic. There will be a guided tour of Cleveland Clinic, including The Heart Center (ranked #1 in the U.S.).

Location:

Cleveland Clinic

9500 Euclid Avenue

Glickman Tower

Cleveland, OH 44195

Register at: http://goo.gl/UBzdr

Questions? Please contact Jeremy Robinson at robinsonj@parkingsolutionsinc.com or 614.453.1507

PSI's Valet Delivers Healthy Baby Girl

PSI's Venissa Altman has done some amazing work as a valet at Columbus Regional Hospital in Columbus, IN. As a valet for the emergency department, she's helped thousands of people in crisis. On May 15, 2013 she took "service excellence" to a whole new level - she delivered a baby!

Click here to view the news coverage of this amazing story!

PSI Checks Into A New Hotel

PSI began service at Courtyard by Marriott Cleveland University Circle hotel on Tuesday, April 30th. The new site, led by Neal Kaufman, is open 24/7/365.

Photo above: Valet, Eric Blackman

Welcome to PSI!

Parking Solutions Welcomes Duke University Hospital

On March 4^th, Parking Solutions began operations of all valet parking for Duke University Hospital. Valet parking is available Monday through Friday, 7:00 a.m. to 10:00 p.m., and Saturday through Sunday, 10:00 a.m. to 6:00 p.m.

“We are proud of this new partnership,” said PSI President Aaron Shocket, “Our team at the front door will extend the outstanding care of Duke University Hospital to every patient, visitor and guest.”

Parking Eased by New Valets at Dover’s Union Hospital

Parking Solutions, Inc. is proud to announce their new valet location at Union Hospital in Dover Ohio. Beginning on March 12, 2013, parking has been made available for patients and visitors weekdays from 7a.m to 5p.m. “The new valet service will provide welcome assistance to people coming to the hospital” says Carey Gardner, director of community relations at Union Hospital.

“Our valet staff extends our hospital welcome outside the Main Entrance, right to the car door,” Gardner said.  “I am sure many patients will appreciate some assistance getting in and out of their vehicle and the added service of valet parking. We’ve had great feedback from patients and visitors, especially on the days recently that have been cold and wet.”

Terry Robinson of Dover is the lead valet staff member at Union Hospital and says he’s pleased that valet parking has been so well received.

The valet staff has received extensive training in serving patient needs and safely and securely parking cars.  The valets have also gone through Union Hospital orientation and training to further prepare them to work in accordance with hospital policies and procedures. 

Our CLE Valets in The Cleveland Plain Dealer

The Cleveland Plain Dealer highlighted the excellent convenience and service of PSI's Curbsidevalet operation at the Cleveland Hopkins International Airport.

Click here to read the full article.

Manager Zach Wentzel and Valet Damon Beard were quoted in the piece welcoming all Cleveland-area travelers to experience the curbside service. Beard notes that we typically see business travelers; however, "the service can be handy if you're picking someone up or have an elderly or handicapped family member." Valet Osman Ali is featured in an action-shot photo.

To learn more about Curbsidevalet parking at CLE, click here or call 216-267-7275.

Inaugural Safety Hall of Fame Inductees

Congratulations to the team at Nationwide Executive Car Wash, led by Site Manager Danny McCloud, for their induction to PSI's Safety Hall of Fame.

 

The team at Nationwide has an extraordinary 1,368 days (that's almost four years!) and counting as a safe work environment. This means there have been no accidents - either of cars or employees, no reports of damage to vehicles or any other unsafe activity at the site. McCloud attributes the success to a watchful eye, constant training and selection of the most-qualified team member to drive cars. He also ensures everyone continues to take pride in their excellence by posting a board at the garage featuring the number of days they've stayed safe (the team has the company's longest safety streak).

 

To celebrate their success, McCloud and rising star Jeremy Baugus received a monetary bonus and lunch with President Aaron Shocket and Safety Manager Rob Jones.

 

PSI's Nationwide Executive Car Wash service began in 2007. Our team provides car wash services with safety and excellence always top of mind.

 

Pictured above left to right is Columbus Area Manager Kevin Paris, Nationwide superstar Jeremy Baugus, President Aaron Shocket, Site Manager Danny McCloud and Safety Manager Rob Jones.

PSI's New Corporate HQ

Parking Solutions has a new home. Our new Corporate HQ address is:
 

Parking Solutions, Inc.

353 W. Nationwide Blvd.

Columbus, OH 43215

It's only a few miles away from our old location in the exciting Arena District.

Come for a visit and maybe we can catch a Columbus Clippers ball game - we're right across the street from Huntington Park!

For more information about PSI or directions to the new space, please click here.

Safety Tip: Keep a Safe Distance

 
Following too closely is defined as, “a situation in which one vehicle is following another vehicle so closely that even if the following driver is attentive to the actions of the vehicle ahead he/she could not avoid a collision in the circumstance when the driver in front brakes suddenly.”
 
How do you know if you're following too closely?
 
Use The 3-second Following Distance Rule:

• Choose a fixed point that is even with the car in front of you. For example, a road sign or a building. If you reach that fixed point before you can count to three, then you are following too close.
• Note: The 3-second rule allows for a safe following distance when the road is dry and straight.
• If the road is wet, icy, curvy, or visibility is limited, then you need to increase your following distance.

You must be aware of your surroundings and create enough room in case something goes wrong. When on a street with many side roads, you need to anticipate the driver in front of you making a turn. When you approach an intersection, always be prepared for the car in front of you to make a quick stop in case the light turns yellow. When driving around a sharp turn, leave enough room for the vehicle in front of you to brake to handle the turn.

Parking Solutions is committed to safety. Check us out at www.ParkingSolutionsInc.com.
 
 
 

  

Welcome Lima Memorial

PSI is proud to partner with Lima Memorial Hospital. We will provide exceptional care at the curb for patients, guests and visitors.

For more information about our healthcare valet services, click here.